Frequently Asked Questions

To report a bug from inside the app: just go to menu ≡, then "Report a bug".

There is an option to take a screenshot and attach it in the 'Report a bug' feature

If you don’t have any bug to report but you want to communicate with us please write us at this address contact@biggerpan.com // contact@smartmessages.com (to adapt to the app)

Because most SMS apps don't have the typing indicator and read receipts features, your contacts also need to be using Smart Messages. You can go to the app menu ≡ then 'Invite Friends' to send an install link to anyone you want. Also, for privacy reasons, your friends need to have them enabled in their settings too.

To activate read receipts and typing indicator, just go to the app menu ≡ then 'Settings', then turn them on in the 'Rich Communication Features' section. It also requires that your contacts use Smart Messages and, for privacy reasons, the feature must be enabled in their settings too.

One grey check mark means "sent" and two grey check marks means "delivered". Then, if read receipts are activated in your settings and on your contact's phone, the 2 grey marks will turn blue when he/she reads the message.

You can actually know when the messages are read after activating Read Receipts in the settings: just go to the app menu ≡ then 'Settings', then turn them on in the 'Rich Communication Features' section. It also requires that your contacts use Smart Messages and, for privacy reasons, the feature must be enabled in their settings too.

 

One grey check mark means "sent" and two grey check marks means "delivered". Then, if read receipts are activated in your settings and on your contact's phone, the 2 grey marks will turn blue when he/she reads the message

This model is based on emotion expressed or a word in message you write in english for now. This model is about 80Mo that why we propose it as an option

 

Example:

I lost my wallet  (based on the emotion) our model present: 😢

I want a pizza (based on word): 🍕

Notification visuals, sounds or vibrations are not activated for all apps by default, you may need to activate them for some particular app.

 To activate them, can you go into you phone 'Settings' then 'Apps & notifications' and there you will be able to see if the notifications are enabled for Smart Messages (the green and white icon called Messages in the 'Settings').

You can choose 3 ways to display notifications:

  1. Show contact and content
  2. Show contact
  3. Hide everything