How to report a bug?
To report a bug from inside the app: just go to menu ≡, then "Report a bug".
There is an option to take a screenshot and attach it in the 'Report a bug' feature
No bug to report and you want to contact us?
If you don’t have any bug to report but you want to communicate with us please write us at this address contact@biggerpan.com // contact@smartmessages.com (to adapt to the app)
RCS (Rich Communication Service) : Read receipts and typing indicator don’t work
Because most SMS apps don't have the typing indicator and read receipts features, your contacts also need to be using Smart Messages. You can go to the app menu ≡ then 'Invite Friends' to send an install link to anyone you want. Also, for privacy reasons, your friends need to have them enabled in their settings too.
To activate read receipts and typing indicator, just go to the app menu ≡ then 'Settings', then turn them on in the 'Rich Communication Features' section. It also requires that your contacts use Smart Messages and, for privacy reasons, the feature must be enabled in their settings too.
One grey check mark means "sent" and two grey check marks means "delivered". Then, if read receipts are activated in your settings and on your contact's phone, the 2 grey marks will turn blue when he/she reads the message.
Can we know when someone read my message?
You can actually know when the messages are read after activating Read Receipts in the settings: just go to the app menu ≡ then 'Settings', then turn them on in the 'Rich Communication Features' section. It also requires that your contacts use Smart Messages and, for privacy reasons, the feature must be enabled in their settings too.
One grey check mark means "sent" and two grey check marks means "delivered". Then, if read receipts are activated in your settings and on your contact's phone, the 2 grey marks will turn blue when he/she reads the message
Emoji prediction model
This model is based on emotion expressed or a word in message you write in english for now. This model is about 80Mo that why we propose it as an option
Example:
I lost my wallet (based on the emotion) our model present: 😢
I want a pizza (based on word): 🍕
Notification issue
Notification visuals, sounds or vibrations are not activated for all apps by default, you may need to activate them for some particular app.
To activate them, can you go into you phone 'Settings' then 'Apps & notifications' and there you will be able to see if the notifications are enabled for Smart Messages (the green and white icon called Messages in the 'Settings').
Notification privacy
You can choose 3 ways to display notifications:
- Show contact and content
- Show contact
- Hide everything